TERMS AND CONDITIONS – REPAIR SERVICES

Magista Studio – Phone & Laptop Repair Specialist

1. Service Acceptance

The customer agrees to allow Magista Studio to repair their device upon handing it over at our premises or via pick-up/delivery service.

Customers are responsible for providing accurate information about the device model, symptoms, and any previous repairs or issues.

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2. Diagnosis & Inspection Fee

A diagnosis fee will be charged if the customer decides not to proceed with the repair after inspection.

The diagnosis fee will be communicated upfront and must be settled before the device is returned.

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3. Warranty

Warranty applies to the specific part replaced, depending on the type of repair:

• Screen replacement: 3 – 6 months

• Battery replacement: 1 – 3 months

• Board / microsoldering repair: 1 month (case-by-case basis)

Warranty is void if:

• The device is physically damaged after repair (drops, cracks, water ingress)

• The device is opened or tampered with by third parties after being repaired by us

• A new issue occurs unrelated to the original repair

(See Point 11) Devices with no power, no display, or water damage are only eligible for limited warranty, depending on repair scope.

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4. Data & Privacy

Magista Studio is not responsible for any data loss. Customers are advised to back up their data before handing in their device.

We respect customer privacy and will not access personal data unless necessary for diagnosis or with customer consent.

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5. Unsuccessful Repairs

If the repair attempt is unsuccessful, the customer will be informed, and no charges will apply for unreplaced parts.

However, labor or diagnosis fees still apply.

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6. Uncollected Devices

Devices not collected within 60 days after being notified as ready will be considered abandoned.

Magista Studio reserves the right to dispose of or store the device without further notice.

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7. Parts Type – Original / OEM / Compatible

Customers may choose between Original, OEM, or Compatible parts depending on availability and price.

Warranty coverage varies according to the type of part selected.

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8. Repair Turnaround Time

Repair timeframes depend on the nature of the issue and parts availability.

Estimated completion time will be provided upon acceptance but may change due to unforeseen circumstances.

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9. Payment & Deposits

Certain repairs may require an upfront deposit before the repair process begins.

Full payment is required upon collection of the repaired device.

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10. Pre-existing or Additional Damage

Magista Studio is not liable for pre-existing damage or additional hidden issues, especially in devices with:

• Water damage

• Motherboard failure

• Previous tampering or third-party repair attempts

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11. No Power / No Display / Water-Damaged Devices

Devices received in any of the following conditions:

• No power

• No display

• Water damage

Are classified as critical repairs.

Limited warranty applies, as the status of internal components (battery, cameras, sensors, Wi-Fi, touchscreen, etc.) cannot be fully tested upfront.

Any additional faults appearing after the initial repair are considered a known risk and are not covered under warranty, except for the specific part replaced.

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12. iPad LCD Repair Risk

For iPad LCD replacement, there is a risk that the touchscreen (digitizer) may be damaged during the repair process, especially for models where the LCD and touchscreen are closely integrated.

If this occurs, the customer will be required to add an additional charge of RM100 – RM150 depending on the iPad model.

By proceeding with the repair, the customer acknowledges and accepts this risk.

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13. Additional risks

Additional risks may also occur depending on the device condition before repair, including:

• If the battery is swollen (“kembung”), there is a risk of LCD, touchscreen, or back cover damage during opening and repair.
• If the LCD frame or housing is loose, bent, cracked, or detached, there is a risk the new LCD may not fit properly or may experience display/touch issues.
• Devices with previously repaired or non-original parts may have a higher risk of component failure during disassembly.
• Weak adhesive, worn frame clips, or damaged casing may cause gaps after installation.
• Fingerprint sensor, Face ID, front camera, speaker mesh, or sensor components may be affected if the internal structure is already damaged.
• For devices with heavy impact, bending, or water damage history, hidden internal damage may only become apparent after repair.
• There is a possibility of minor cosmetic marks, scratches, or paint wear during the opening process, especially on older devices.
• If the motherboard, flex cable, or connector socket is already weak or damaged, display or touch functionality may become unstable after repair.
• Certain models may experience fingerprint, Face ID, True Tone, or display warning notification issues after screen replacement.
• Waterproof or water-resistant sealing may be reduced after repair.
• In rare cases, the device may fail to power on due to pre-existing internal issues discovered during repair.

14. Accessories & Personal Items

Customers are advised not to leave any accessories or personal items together with the device, including but not limited to:

• Phone cases

• SIM cards

• Memory cards

• Stylus / Apple Pencil

• Chargers or cables

Magista Studio will not be responsible for any loss of these items if they are left with the device.

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✅ By proceeding with the repair, you agree to all the terms and conditions stated herein.